A couple of weeks ago, I sent my white, wool, hand-knotted rug out to be cleaned. A Chad picked it up and said he would personally bring it back.
No Chad call as yet.
Today a Charles and helper brought back a rug that was due to be returned last Monday and then this Tuesday; would you believe Wednesday but it was pouring rain where they were and they could not deliver my rug in the rain even though it did not rain a drop here yesterday.
We agreed on 8 a.m. this morning. Would you believe that they would be on time since to date nothing has been on time?
Finally, they arrived; pad was placed down on floor and they proceeded to bring in an ugly red rug. I said:
That is not my rug.
But it has a “B” on it.
I do not care what it says on the rug. My rug is white and hand-knotted. This is a really ugly red rug which I would not ever even look at to purchase.
Let me call Jessie.
Take the rug back to the truck. Do not put it down in my house.
Twenty minutes later.
We are not quite sure where your rug is but we will find it.
And the white runner, hand-knotted as well that also should be coming back.
He turns to his helpers and explains what hand-knotted means.
When will I get my rug. I am leaving tomorrow.
Call when you get back. We will have located it by then and Chad will return it to you.
He did not ask when I would return. I might just be going to Tennessee to buy a lottery ticket.
I suppose I need to go and price my rug because I have a feeling they are going to have to pay for a lost rug.
What do you think, if anything. I have never used this company before; nor will I ever use them again. I had no experience with them but I trusted them to clean and return my rug.
I did remember my manners and thank them for trying.